Privacy Policy
peso68 Online Casino

1. Introduction and Scope

This Privacy Policy ("Policy") describes how peso68 ("we", "us", "our", "Company"), a PAGCOR-licensed online gaming operator based in the Republic of the Philippines, collects, uses, processes, discloses, stores, and protects personal data obtained from users ("you", "User", "Player") of our website, mobile applications, and gaming services (collectively, the "Services").

This Policy applies to all personal data we collect through the peso68 platform, including data collected during account registration, verification, gameplay, transactions, customer support interactions, marketing communications, and any other use of our Services. By accessing or using peso68 Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

peso68 is committed to protecting your privacy and complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and all applicable Philippine and international data protection laws. We implement appropriate technical, organizational, and physical security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

2. Data Controller and Contact Information

peso68 is the data controller responsible for your personal data collected through our Services. If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, you may contact our Data Protection Officer through the following channels:

• Email: [email protected] (Subject: Data Privacy Inquiry)
• Live Chat: Available 24/7 through our website
• Response Time: We aim to respond to all privacy-related inquiries within seven (7) business days

3. Personal Data We Collect

3.1 Information You Provide Directly

When you register for a peso68 account or use our Services, you voluntarily provide us with the following types of personal information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, password, and security questions.
• Identity Verification Data: Government-issued identification documents (e.g., Philippine passport, driver's license, Unified Multi-Purpose ID, voter's ID), proof of address documents, selfie photographs for identity verification, and source of funds documentation.
• Financial Data: Payment method details including bank account information, GCash account, PayMaya account, credit/debit card details, cryptocurrency wallet addresses, transaction history, deposit and withdrawal records, and tax identification numbers where required.
• Communication Data: Customer support correspondence, live chat transcripts, email communications, feedback and survey responses, and complaint records.
• Marketing Preferences: Communication preferences, subscription status for newsletters and promotional materials, and marketing consent records.

3.2 Information Collected Automatically

When you access and use peso68 Services, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar technologies:

• Device Information: IP address, device type and model, operating system and version, browser type and version, unique device identifiers, mobile network information, and screen resolution.
• Usage Data: Pages visited, features accessed, time and date of visits, time spent on pages, referring website URLs, clickstream data, game play history, betting patterns, wagering statistics, and session duration.
• Location Data: Geographic location data derived from IP address to verify compliance with jurisdictional restrictions and gaming regulations.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, analytics cookies, advertising cookies, and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookie Policy.

3.3 Information from Third Parties

We may receive personal data about you from third-party sources, including:

• Payment Processors: Transaction verification, payment authentication, and fraud detection data from GCash, PayMaya, banks, and other payment service providers.
• Identity Verification Services: Age verification, identity authentication, and anti-fraud checks from third-party verification providers.
• Marketing Partners: Information from affiliate partners and marketing campaigns, where you have provided consent for data sharing.
• Public Sources: Publicly available information used for compliance screening, including sanctions lists, politically exposed persons databases, and adverse media checks.

4. How We Use Your Personal Data

4.1 Purposes of Data Processing

peso68 processes your personal data for the following legitimate purposes:

• Account Management: Creating, maintaining, and managing your gaming account; authenticating your identity; processing registrations and account updates.
• Service Provision: Providing access to games, sports betting, live dealer services, and other gaming features; processing bets and wagers; calculating and paying winnings; maintaining game history and transaction records.
• Payment Processing: Processing deposits, withdrawals, and refunds; verifying payment methods; preventing payment fraud and chargebacks; complying with financial regulations.
• Regulatory Compliance: Verifying age and identity to prevent underage gaming; conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures; screening against sanctions lists and politically exposed persons databases; complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations; fulfilling PAGCOR reporting requirements.
• Security and Fraud Prevention: Detecting, preventing, and investigating fraud, collusion, money laundering, bonus abuse, and other prohibited activities; monitoring for suspicious transactions and betting patterns; protecting against unauthorized account access; maintaining platform security and integrity.
• Customer Support: Responding to inquiries, complaints, and support requests; troubleshooting technical issues; providing account assistance; resolving disputes.
• Responsible Gaming: Implementing deposit limits, loss limits, and session time limits; processing self-exclusion requests; identifying problem gaming behavior; providing access to responsible gaming resources.
• Marketing and Promotions: Sending promotional offers, bonuses, newsletters, and marketing communications (with your consent); personalizing marketing content based on your preferences and activity; conducting market research and surveys.
• Analytics and Improvements: Analyzing usage patterns and player behavior; improving Services, features, and user experience; developing new games and features; conducting data analytics and business intelligence.
• Legal Obligations: Complying with court orders, subpoenas, and legal processes; responding to lawful requests from government authorities; protecting our legal rights and interests; enforcing our Terms and Conditions.

4.2 Legal Basis for Processing

We process your personal data based on the following legal grounds under the Philippine Data Privacy Act:

• Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications.
• Contractual Necessity: Processing is necessary to fulfill our obligations under our Terms and Conditions and provide Services you have requested.
• Legal Compliance: Processing is required to comply with Philippine laws and regulations, including PAGCOR regulations, AML/CTF laws, tax laws, and data protection laws.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, improving Services, and protecting our legal rights, provided these interests are not overridden by your privacy rights.

5. Sharing and Disclosure of Personal Data

5.1 Third-Party Service Providers

We may share your personal data with trusted third-party service providers who assist us in operating our Services, conducting business activities, and serving you. These service providers include:

• Payment Processors: GCash, PayMaya, banks, credit card processors, and cryptocurrency payment providers who process deposits and withdrawals.
• Identity Verification Providers: Third-party services that verify your age, identity, and address to ensure regulatory compliance.
• Game Providers: Software providers and game developers who supply casino games, slots, live dealer games, and sports betting platforms.
• Cloud Hosting Providers: Data storage and hosting services that maintain our servers and databases.
• Customer Support Tools: Live chat software, helpdesk platforms, and communication service providers.
• Marketing Service Providers: Email marketing platforms, SMS providers, analytics tools, and advertising networks (with your consent).
• Security and Fraud Prevention Services: Providers of anti-fraud tools, security monitoring, and risk assessment services.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal data and may only use your data for the specific purposes for which we disclose it to them.

5.2 Regulatory Authorities

We may disclose your personal data to regulatory bodies and government authorities as required by Philippine law, including:

• Philippine Amusement and Gaming Corporation (PAGCOR) for licensing and regulatory compliance;
• Anti-Money Laundering Council (AMLC) for AML/CTF reporting obligations;
• National Privacy Commission (NPC) for data protection compliance;
• Bureau of Internal Revenue (BIR) for tax reporting purposes;
• Law enforcement agencies and courts when required by law or legal process.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred to the successor entity or acquiring party. You will be notified of any such transfer, and the new entity will be required to honor this Privacy Policy.

5.4 Protection of Rights

We may disclose your personal data when we believe, in good faith, that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public, as permitted by law.

6. Data Security Measures

peso68 implements comprehensive technical, organizational, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our servers. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis, using role-based access controls and authentication mechanisms.
• Secure Infrastructure: Our systems are hosted in secure data centers with physical access controls, environmental controls, redundancy, and 24/7 monitoring.
• Firewall Protection: Network firewalls and intrusion detection/prevention systems protect against unauthorized access and cyberattacks.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate security weaknesses.
• Employee Training: All employees receive training on data protection, privacy, and security best practices and are bound by confidentiality obligations.
• Incident Response: We maintain incident response procedures to detect, respond to, and mitigate data security incidents.

While we employ robust security measures, no system is completely secure. We cannot guarantee absolute security of your personal data, and you acknowledge and accept this risk when using our Services. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any suspected unauthorized access to your account.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods vary based on data categories and legal requirements:

• Account Data: Retained for the duration of your active account plus seven (7) years after account closure, as required by PAGCOR regulations and AML/CTF laws.
• Transaction Records: Retained for at least seven (7) years to comply with financial record-keeping requirements and tax obligations.
• Identity Verification Documents: Retained for seven (7) years after account closure for compliance and audit purposes.
• Marketing Communications: Retained until you withdraw consent or opt out, plus a reasonable period to process your request and maintain opt-out records.
• Customer Support Records: Retained for three (3) years from the date of the interaction to address follow-up inquiries and quality assurance.
• Technical Logs and Usage Data: Retained for up to twelve (12) months for security monitoring, fraud detection, and system optimization.

After the applicable retention period expires, we will securely delete or anonymize your personal data in accordance with our data retention and disposal policies. Anonymized data that cannot be attributed to you may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to Be Informed: You have the right to be informed about the collection, use, and disclosure of your personal data, which we fulfill through this Privacy Policy.
• Right to Access: You may request access to your personal data that we hold and receive a copy of such data, subject to identification verification.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information through your account settings.
• Right to Erasure (Right to Be Forgotten): You may request deletion of your personal data in certain circumstances, such as when data is no longer necessary for the purposes collected, when you withdraw consent, or when processing is unlawful. This right is subject to legal retention obligations and legitimate interests.
• Right to Object: You may object to processing of your personal data based on legitimate interests, including direct marketing. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format and request transmission to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 2. We will respond to your request within fifteen (15) days and fulfill your request within thirty (30) days, or explain why we cannot fulfill it. We may require identification verification before processing your request.

9. Cookies and Tracking Technologies

peso68 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze usage patterns, remember your preferences, and deliver personalized content and advertising. Cookies are small text files stored on your device that allow us to recognize you and collect information about your interactions with our Services.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our Services, including authentication, security, and load balancing. These cannot be disabled.
• Functional Cookies: Enable enhanced functionality and personalization, such as language preferences and session settings.
• Analytics Cookies: Help us understand how users interact with our Services, measure traffic, and improve performance.
• Advertising Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness (with your consent).

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Services. For more information about our use of cookies, please refer to our Cookie Policy.

10. International Data Transfers

Your personal data may be transferred to, stored in, and processed by third-party service providers located outside the Philippines, including cloud hosting providers, payment processors, and software vendors. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• Contractual clauses requiring service providers to comply with Philippine data protection standards;
• Ensuring service providers implement adequate technical and organizational security measures;
• Verifying that data is transferred to jurisdictions recognized as providing adequate protection under Philippine law or international frameworks.

By using peso68 Services, you consent to the transfer of your personal data as described in this Privacy Policy.

11. Children's Privacy

peso68 Services are strictly intended for individuals aged twenty-one (21) years and older. We do not knowingly collect personal data from minors under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such data and close the associated account. If you believe a minor has provided personal data to peso68, please contact us immediately.

12. Changes to This Privacy Policy

peso68 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting a prominent notice on our website, updating the "Last Updated" date, and, where appropriate, sending an email notification to your registered email address.

Your continued use of peso68 Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

13. Contact Information

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

• Email: [email protected] (Subject line: Privacy Inquiry / Data Protection Request)
• Live Chat: 24/7 customer support available on our website
• Response Time: We will acknowledge your inquiry within three (3) business days and provide a substantive response within fifteen (15) days

You may also file a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated. Visit privacy.gov.ph for more information.